30-Day Return Policy

We want you to love your purchase. If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange.

Conditions for Returns

• Items must be unused and in their original packaging
• All tags and labels must be attached
• Proof of purchase is required (order number or receipt)
• Custom or personalized items cannot be returned

How to Initiate a Return

1. Email us at supportshopzyla@gmail.com with your order number
2. Our team will provide a return authorization and instructions
3. Ship the item back using a trackable shipping method
4. Once received and inspected, your refund will be processed within 5-7 business days

Refund Timeline

Refunds are processed within 5-7 business days after we receive your return. The amount will be refunded to your original payment method. Depending on your bank, it may take additional time to appear in your account.

Exchanges

For exchanges, please initiate a return and place a new order. This ensures the fastest processing.

Non-Returnable Items

Certain items cannot be returned, including intimate apparel, perishable goods, and personalized items. Please check the product page for specific return eligibility.